Online Purchase — Return & Exchange Policy

You can return online purchases, mail it back to us following the step-by-step instructions below.

Regular-Priced Merchandise

• Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
• Within 20 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.

Sale Merchandise

• Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. 
• Sorry, no refunds to original form of payment for sale or discounted items.

Return And Exchange Details

Please note all jewelry are final sale except if are damaged on shipping.

For all returns or exchanges, items must not be used or damaged. All original parts must be attached and you’ll have to present a valid receipt. (Please send them back to us!)

You will receive your refund through your original form of payment.

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

How to Request a Return

Email: customercare@premierempire.com

or Phone: 514-982-9000

Online Return Refund & Processing

Your refund will be credited to the original method of payment via www.premierempire.com with shipping and returns fees deducted.

All returned items that were purchased using a Gift Card will be refunded to merchandise credit on a Merchandise Card.

All refunds will be processed within 7 to 10 business days upon receipt of your return package.

Order Cancellation

Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Customer Care hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at:

Mail: C.P.3450, Tracadie, Nouvheau-Brunswick, Canada, E1X 1G5
Email: customercare@premierempire.com
Website: www.premierempire.com
Phone: 514-982-9000